Customer must have a City of West Jordan (“City”) utility account at the subject address for at least twelve (12) months prior to requesting an Equal Payment Plan.
The account must be current on payments.
Equal Payment Plan only applies to the water portion of the City utility account. Any changes to services or rates during the year will change your Equal Payment Plan payment amount.
The Equal Payment Plan cycle is October (month 1) through September (month 12). Newly enrolled Equal Payment Plan accounts will be calculated using the charges for the prior year for the same months left in the current cycle. (Example: If you apply for an Equal Payment Plan in December, there are 10 months left in the cycle. The water charges for the previous December through September will be combined and divided by 10.)
Equal Payment Plan accounts will be reviewed and recalculated in October each year. Any existing credit or debit balance on the account will be rolled into the new payment amount. There will be no refunds on credit balances except on a closed account’s final bill.
Monthly billings will list the Equal Payment Plan amount as the amount due. This is the amount that you will pay each month. Your bill will also list your current actual charges and the status of the debit or credit balance of your account for you to monitor.
It is the responsibility of the customer to monitor their bills and the actual water usage for unusual patterns (which may suggest leaks or other issues) and resolve problems as quickly as possible. Otherwise, your account will be removed from the Equal Payment Plan and the balance will be due in the next billing cycle.
Customers who sign up for an Equal Payment Plan are also encouraged to sign up for automatic payments. This can be set up on our payment portal with Invoice Cloud at westjordan.utah.gov/pay-my-bill/.
Accounts that are overdue on two consecutive payments will be removed from the Equal Payment Plan. No additional notices will be sent before removal from the Equal Payment Plan.
The City reserves the right to cancel the Equal Payment Plan at any time.
Equal Payment Plan will automatically renew unless cancelled.
Tenants are not allowed to sign up for an Equal Payment Plan. Landlords who sign up for an Equal Payment Plan understand that the water used by their tenants will be used to calculate the next year’s payment whether or not the same tenant resides in the property.
